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"I think I know what the issue might be," Ryan said. "One of our certificate authorities (CAs) might be expiring or has expired. Let me check on that."

After some investigation, Ryan discovered that one of the CAs had indeed expired, causing the certificate verification to fail. He quickly generated a new certificate and sent it to Alex.

"Try to download and install the new certificate, and then reconnect to the VPN," Ryan instructed.